Shipping policy

WHERE IS MY ORDER?

Your order is on the way and you’ll be enjoying your Evique products very soon. Orders are packed in Australia and dispatched by our team normally within 24 -48 hours. During peak sale times orders may take between 1 – 5 business days to dispatch. Please see information below (How Long Does Delivery Take) for shipping timeframes and tracking for your location.
If you still require assistance after looking though our FAQ’s, please contact Team Evique at evepats@gmail.com who will be happy to help. 

Please note. During sale and promotional periods the processing of orders can take up to 5 business days before dispatch and shipping.

HOW LONG DOES DELIVERY TAKE?

Once your order has been dispatched and you receive your shipping confirmation, the following timeframes apply:

Australian Orders –
STANDARD SHIPPING  up to 4-7 business days. (*Currently up to 7-16 business days to most areas.)

Australian Metro Orders – Free shipping 

Australia Rural areas $10.00

HOW CAN I TRACK MY PACKAGE?

Australian orders -
Depending on which shipping option you chose at checkout, you may or may not have a tracking number. Please check your confirmation email and if you have been given an Australia Post tracking number or Sendle tracking number link use this on the Australia Post website or Sendle website for more information on the location of your package.


International orders – Please check shipping rates at checkout for your area
In your confirmation email you’ll find an international tracking number. This can be used with local postal services in your country i.e. USPS, Royal Mail etc

I HAVEN'T RECEIVED MY ORDER

We are so sorry to hear that you have not received your order. Firstly we encourage you to double check the current estimated delivery timeframes mentioned above (HOW LONG DOES DELIVERY TAKE), and if you still have not received your package after these dates please contact the shipping company directly.

If your require more help after contacting the shipping company, please reach out us at evepats@gmail.com and quote your order number.

MY ORDER SAYS DELIVERED, BUT I DON'T HAVE IT.

Please contact the shipping company directly, or the local postal service for your area, to get more information on a delivered package.

We are given the exact same information as you, and in some cases the postal services can only provide certain information to the person whose name is on the package.

WHAT COUNTRIES DOES EVIQUE SHIP TO?

We currently ship to most countries world-wide, however please contact us at evepats@gmail.com if you require more information on your location.

 

CUSTOMS DUTIES, VAT & IMPORT CHARGES

Please note that items shipped outside of Australia may be subject to import duties, taxes and/or charges which are not included in the total cost charged by this website, nor will they be covered or reimbursed by Evique stores

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.